I was really turned off from all sides, but the way you guys helped me out during this crunch period was marvelous. It was a real pleasure interacting with Vidal Health TPA services at the time when I needed them the most. I must say the support I received from Vidal team exceeded all my expectations. Hospitalization, planned or emergency, is a time of distress for family members and prompt and dedicated support from Insurer/TPA to smoothen and hasten the whole process provides the much needed comfort. Even though it was not a planned hospitalization (that too on a Sunday!), Sagar ensured that all the documentation/process work was managed smoothly and I could get the benefit of the cashless facility. I received excellent support from Sagar at Vidal who was almost round the clock available for any queries or issues that I faced through my stay at the hospital. I wish to thank the Vidal TPA team for a delightful and seamless cashless process during my wife’s maternity hospitalization. ĭr Mehta family extends its heartfelt gratitude for your timely support. We could able to discharge as many patients during this time because of your support. The level of commitment from your team is really commendable. This is to acknowledge the support extended by you during the last 7 days.ĭespite the heavy rain, We could able to reach people at your office and was able to get many insurance approvals in time. Apart from this, the way you convinced the hospital staff & management to proceed with smooth processing was also really appreciable.Ī big thanks to you for your timely help from me & my Family. Your guidance & response helped me to sailed through that tough time. I would like to take this opportunity to express my heartfelt thanks to you for your very active response & support to me even beyond your shift timings (early morning & late evenings) while that dark & unforeseen incident happened in my life. Appreciate the proactive and meticulous planning. Fantastic support provided by you and your team. Your company should be proud to have an asset like you.īy having people like you as role models, I am sure that any organization in the service industry will be appreciated for their services more often. You were very courteous, helpful and friendly. I also value the way you called back and confirmed whether I received the approval mail or not. I appreciate the way you communicated and fulfilled the commitment of providing the approval in 10 minutes after understanding my problem ,where in other executives have asked to wait for 3 to 4 hours for approval. I would like to thank you for the excellent and prompt service provided by you on 9th Jan 2015 byĬo coordinating with your team to provide approval for cashless request as I was waiting for the approval for long and my mother was not in a condition to wait more in the hospital. I wish to place on record the WONDERFUL & PROMPT SERVICE by VIDAL to us. Madam Srimathi is also doing exemplary service and she responds to our mail immediately and our Claims are settled then and there. He is a great Asset to VIDAL.Very Prompt settlement and queries attended without any delay.I personally wish him to reach greater heights in his career. Whenever I call him he responds with care. Mr Sivaganesh is very courteous,patient, friendly and more than that a brotherhood approach. I have never experienced this much of wonderful serivce so far. I am working in LIC for the past 26 years. XXXX working as XXX in LIC OF INDIA Chennai Division I was diagnosed LEFT XXXXXX and underwent surgery and taking continuous treatment for 9 months. We value your services and the level of commitment shown by you is really commendable. but since the approval process was so fast that he got discharged at around 3.30 p.m. His planned discharge was at around 6.00 p.m. This helped Mr Ram Dhirwani to get discharged from the hospital without any hassles. We also appreciate the way you communicated and fulfilled the commitment of providing the approval in less than hours’ time. Though it was Sunday, the process was very smooth. The co-ordination between the Insurance Company and the TPA was fantastic for utilising corporate buffer of Rs. We would like to thank you for the excellent support provided to us yesterday for granting cashless approval to Mr Ram Dhirwani.
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